FAQs

Questions answered before you buy.

Straight answers to what customers ask most. Need something else? Reach out to [email protected] — a real person responds within a day.

Shipping & delivery

How discreet is the shipping?
Plain corrugated box, no logos, no brand name visible, return address listed as 'NSV Holdings, LLC.' Customs labels use the parent company name only.
How quickly will it arrive?
Standard US shipping is 2–4 business days with free delivery. Expedited 1–2 day options available at checkout. International orders take 5–10 business days with duties prepaid.
Do you ship worldwide?
Yes — Canada, UK, Australia, and EU territories. We cover all duties upfront, so no surprise charges at delivery.

What's your return policy?
Full 30-day money-back guarantee with free return shipping. We accept returns on used items — condition doesn't affect the refund. All returned units are recycled securely.
How long is the warranty?
Two years on all devices. Covers manufacturing defects, motor failure, battery issues, silicone separation. We repair or replace at no cost.
What if it arrives damaged?
Contact [email protected] with photos and your order number. We send a replacement the same day in most cases, with a prepaid return label.

What materials are used?
FDA-registered medical-grade platinum-cured silicone, polycarbonate housing, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full specs on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe in showers, baths, and pools.
How quiet does it run?
33–48 dB depending on the setting — quieter than a whispered conversation. Independently tested by an audiology lab.

How long does the battery last?
Up to 120 minutes on a full charge, depending on intensity. Complete recharge takes 90 minutes via the included USB-C magnetic charger.
How should I clean it?
Warm water, a touch of mild soap, pat dry — takes 30 seconds. Full instructions on the [Care & Cleaning](/care) page.
Can I take it when traveling?
Absolutely — TSA-friendly, comes with a silk pouch and travel lock (hold the button 5 seconds to disable). Perfect for on-the-go.

Didn't find your answer? Email [email protected] — we update our FAQs weekly based on customer questions.

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